As part of an International Assistance Network, we provide customer care to foreigners living in China. The services we provide include local healthcare information, customer service and act as liaison between overseas insurance companies and local policyholders.
Working out of the Beijing Representative Office, the Key Account Coordinator will be an integral part of our customer service team, providing support to one of our largest client in Europe. He or she will enjoy working with people, be committed to providing quality service and able to communicate effectively with both our clients and our suppliers.
Position requirements
？ Work experience :
Customer service background, either in the travel, healthcare or insurance industry.
At least 2 years’ of work experience in an international environment
？ Knowledge and skills:
Customer service experience, service orientation, quality consciousness.
Planning, organization, time-management skill, efficient in rendering services.
Excellent communication skills (written & oral). Attention to details. Ability to work under pressure. Highly developed decision-making skill with a clear team player mentality.
？ Language and IT skills:
Computer literate and comfortable with IT applications. Excellent communication skills in German and English, oral, written and comprehension.
？ Ability to:
Work systematically and effectively with staff, inter-offices, customers, external agencies and local service providers. Participate in projects as assigned from time-to-time
？ Work Schedule:
Monday to Friday, not more than 40 hours per week.
Company offers government requested employee benefits of 4 insurances and a house fund plus a supplementary medical insurance. If you are seeking a challenging opportunity, email your cover letter, resume and salary history in English to suy.beijing@euro-center.com or fax to 8451 1176 Attn: Ms. Sun Yan
