希尔顿基本信息

HRCC 理想
成为世界旅行者的第一个选择
HRCC 使命
创造有价值的客户体验，从而建立顾客对我们品牌系列的长期忠诚度，进而吸引更多的商业客户，将希尔顿的温暖、优秀品质蔓延世界各地
HRCC上海概览
HRCC上海是希尔顿国际联络中心组织的一个组成部分，主要管理国内酒店客房预订事宜，是希尔顿荣誉客会计划和希尔顿全球性品牌的顾客服务联络处。
作为小组的一部分，希尔顿客房预订和客户服务机构的主要业绩表现目标是关于销售量和客户服务质量。
HRCC Vision
To be the first choice of the world’s travelers
HRCC Mission
To create rewarding customer experiences that build long term loyalty to our family of brands, drive business to our hotels, and spread the warmth of Hilton hospitality worldwide
Overview of HRCC Shanghai
HRCC Shanghai forms part of Hilton’s International Reservation Centre organisation that handles inbound Reservations, Hilton HHonors and Customer service contacts for Hilton’s global brands. As part of a team, the Hilton Reservations & Customer Care Agent has key performance targets relating to sales conversion of contacts and quality of customer service.