知势DENZA腾势技术公开课123深圳腾势新能源汽车有限公司
Shenzhen DENZA New Energy Automotive Co., Ltd.DENZA品质 The Quality of DENZA4经理
SQE供应商品质管理
品质部
Manager
SQE Supplier Quality Management
Quality Department徐前进
Xu Qianjin 5经理
QEC 售后品质管理
品质部
Manager
QEC After-sales Quality Management
Quality DepartmentHolger Masuch 知势DENZA腾势技术公开课6整体概述 General Description
DENZA腾势质量管理 DENZA Quality Map
DENZA腾势开发质量进阶管理 DENZA Quality Gates Review
SQE：供方质量保证与管理 SQE: Supplier Qualification and Management
供方管理整体介绍 Management General Introduction
开发阶段供应商管理 Supplier Management in Development Phase
量产阶段供应商管理 Supplier Management in Series Production Phase
PQE：整车质量控制环 PQE: Quality Control Loops of Vehicle Production
CLs：控制环整体介绍 CLs: Overall Introduction
CL1：产品制造质量 CL1：Creation of product quality
CL2：品质监控工位的质量确认 CL2: Quality confirmation by Q-Station / Q-Gate
CL3：生产审核（产品和过程） CL3: Production audit (Product and Process)
CL4：顾客产品审核 CL4: Customer Product Audit
CL5：整车放行及顾客产品审核 CL5: Vehicle Buy-off and Customer Product Audit
QEC：车辆售后质量保证 QEC: Quality Engineering Center of field complaint
QEC整体介绍 QEC Overall Introduction
市场问题分析流程 Field Part Analysis Process
问题关闭会议 Failure Elimination Meeting7整体概述 General DescriptionDENZA腾势质量管理 DENZA Quality Map
DENZA腾势开发质量进阶管理 DENZA Quality Gates Review
腾势严格参照戴姆勒集团的品质标准 DENZA Follows the Quality Standard of DaimlerDENZA腾势质量管理 DENZA Quality Map知势DENZA腾势技术公开课9知势DENZA腾势技术公开课10DCBAEFProduct Specification
产品特征参数Start PT-build
开始样件试制Blank Release
设计冻结100% Parts off Series Tools
100%模具件100% Parts Green
100% 零件合格Job No.1
量产Indicators: 0
19
25GYRYQ-GatesPT1PT3PT2CV1CV2PRO1PRO2PRO3Start Criteria EvaluationDENZA开发质量进阶管理 DENZA Quality Gates Review开发质量进阶管理与装车启动评估 Q-Gates Evaluation and Start Criteria EvaluationY11SQE：供方质量保证与管理 SQE: Supplier Qualification and Management供方管理整体介绍 Supplier Management General Introduction
开发阶段供应商管理 Supplier Management in Development Phase
量产阶段供应商管理 Supplier Management in Series Production Phase供方管理整体介绍 Supplier Management General Introduction知势DENZA腾势技术公开课12采购过程中的质管要素
QM elements in the procurement文件
Documents供方资料
Information for the supplier1. 资源评估
Source Evaluation问卷信息
Questionnaire Information现场评估
On-site visit2. 过程审核
Process Audit腾势汽车 审核目录基础 VDA6.3
DENZA Auto Audit Catalogue Basis VDA6.3由腾势汽车审核员在供方现场进行
By DENZA Auto auditor at supplier3. 失效模式及后果析
FMEA失效模式及后果分析 VDA 4.1/4.2
FMEA analyses VDA 4.1 / 4.2 由供方进行风险分析
Risk analyses carried out by supplier4. 过程控制计划
Process control plan过程控制计划
Process control plan由供方制定，以确保过程的可靠性 Develop by the supplier to ensure process reliability5. 生产件批准程序
PPAPVDA 2：生产件批准程序
VDA 2: PPAP在量产启动之前由供方制定 Produce by supplier prior series production launch6. 过程能力
Process capability VDA 4：统计过程控制
VDA 4: SPC监控所有安全法规或特别定义的特征，供方实施
Carry out by supplier for all DS/DZ or separate aligned characteristics7. 产品审核
Product audit VDA 第6.5卷/供方审核系统
VDA Volume 6.5 / audit system of the supplier质管体系发挥有效作用的证明Certificate of effectiveness of the QM systemI. 选择和质量认证过程 Selection and qualification process供方管理整体介绍 Supplier Management General Introduction采购过程中的质管要素
QM elements in the procurement文件
Documents供方资料
Information for the supplier1. 供应商持续评价
Continuous evaluation 供方评估
Supplier assessment现场察看、质量表现
On-site visit\Quality performance2. 投诉处理
Processing of complaints8D报告
8D- Report每个报告均由供方提供
To be done by suppliers with every complaintII. 系列监控 Series monitoring采购过程中的质管要素
QM elements in the procurement文件
Documents供方资料
Information for the supplier1. 特殊批准
Exceptional Approval 允许偏差
Deviation Permit在交付前请求腾势汽车批准Request for approval at DENZA Auto before delivery2. 应急计划
Emergency planVDA 6.1
VDA 6.4
ISO/TS 16949供方责任
Supplier responsibilityIII. 附加协议 Additional agreements3. 保密协议
Agreement of confidentiality保密协议
Agreement of confidentiality腾势汽车和供方之间达成的协议Agreement between DENZA Auto and supplier知势DENZA腾势技术公开课13开发阶段供应商管理 Supplier Management in Development Phase知势DENZA腾势技术公开课14资源开发审核流程 Process of Source EvaluationABC 风险分级
ABC ClassificationDCBAEF供应商评估
SE系统潜在失效模式及后果分析System FMEA设计失效模式及后果分析（FMEA）
DFMEA过程FMEA/控制计划/生产件批准程序
PFMEA/CP/PPAP年度审核
Annual Audit供应商审核
Supplier Assessment第1部分 审核
Part1 Audit第2部分审核
Part2 Audit第3部分审核
Part3 Audit统计过程控制SPC8D报告
8D Report开发阶段供应商管理 Supplier Management in Development Phase知势DENZA腾势技术公开课15审核条款评价准则 Guidelines for EvaluationABC 风险分级
ABC ClassificationDCBAEF供应商评估
SE系统潜在失效模式及后果分析System FMEA设计失效模式及后果分析（FMEA）
DFMEA过程FMEA/控制计划/生产件批准程序
PFMEA/CP/PPAP年度审核
Annual Audit供应商审核
Supplier Assessment第1部分 审核
Part1 Audit第2部分审核
Part2 Audit第3部分审核
Part3 Audit统计过程控制SPC8D报告
8D Report开发阶段供应商管理 Supplier Management in Development Phase知势DENZA腾势技术公开课16行动计划 Action plan审核报告 Audit report资源开发审核结果 Result of Source Evaluation供应商选择由来自戴姆勒的德国团队把关
Supplier Selection are Controlled by German Team from Daimler开发阶段供应商管理 Supplier Management in Development Phase知势DENZA腾势技术公开课18零件定级评估矩阵 Matrix For Part Classification Definition根据此矩阵的评估结果，采取不同程度的质量控制，如：产品质量先期策划追踪、检验频率、特殊特性监控、生产件批准程序提交等级与核查试验、过程审核等。
Result of this will trigger different level of Quality Control, e.g. APQP follow up, Inspection frequency, Special characteristic control, PPAP submission level and PPAP double check, Process Audit and so on.
供方质量保证与管理将会根据风险分级做出不同程度的反应！ SQE will pay effort in different level for different classification!在样件试制、CV和PRO阶段，腾势汽车品质部可在供应商变更或风险升高的情况下再次进行评估。
Others, during PT, CV and PRO phase, DENZA Auto/Q can decide for re-evaluation in case of situation of supplier changed and risk get larger occasionally.开发阶段供应商管理 Supplier Management in Development Phase知势DENZA腾势技术公开课19ABC风险分类的标准 Standard of Risk ABC-Classification工具_对大部分重要零件/供应商进行简单分级 Tool_Simple Classification of Most Critical Parts/Suppliers供应商风险 Risk Supplier零件风险 Risk Part高 high低 low高 high开发阶段供应商管理 Supplier Management in Development Phase知势DENZA腾势技术公开课20FMEA评审 FMEA ReviewCover SheetQuestionnaireFMEA评审总共为66项（18个部分）。
66 items (Divided into 18 Parts) in total defined for FMEA Review.变化点处理Change Point Approach
团队Team
背景信息Background Info
输入Inputs
表格Form
标题信息Header Information
功能Function
失效模式Failure Modes
失效后果Failure Effects
严重度评级Severity Rating
分类Classification
失效原因/机制Failure Causes/ Mechanisms
发生概率评级Occurrence Rating
当前控制措施Current Controls
探测度评级Detection Rating
风险顺序数Risk Priority Number (RPN)
建议措施Recommended Actions
后续追踪Follow Up开发阶段供应商管理 Supplier Management in Development Phase知势DENZA腾势技术公开课21过程审核 Process auditPart 1
审核内容:项目管理、产品和过程开发策划
Auditing: the Project management
And Planning of the product- and process developmentPart 2
审核内容:项目管理、产品和过程开发实现
Auditing: the Project management And Realization of the product- and process developmentPart 3
审核内容:供应商管理、生产、顾客满意度
Auditing: the Sub-supplier management, Production And Customer satisfaction QG E QG D QG BQG C 100% Parts Out off Series Tooling
100% OTS样件 100% Parts “Green”
100% 零件放行 Assy. Start for Prototype
样车组装开始Final “_” Release
设计冻结
范围
ScopePart 3
审核内容: 供应商管理、生产、顾客满意度
Auditing: the Sub-supplier management, Production and Customer satisfactionStartup Phase开发阶段供应商管理 Supplier Management in Development Phase知势DENZA腾势技术公开课22审核结果 Audit result审核总得分为大项目的平均值，大项目的得分取决于单个问题的得分值。
The overall degree of fulfillment is given by the average of the evaluated individual elements.为了保证DENZA品牌的高品质水准，腾势汽车和供应商一起同心协作，共同努力达到A级。
To ensure the high quality standards of our premium brand DENZA, the aim of DENZA Auto is, together with its suppliers, to achieve process audits, which have an A rating.开发阶段供应商管理 Supplier Management in Development Phase知势DENZA腾势技术公开课23腾势汽车生产件批准系统是以互联网为基础的信息技术系统平台，帮助使用者有效、高效地完成腾势汽车新车投产并实现批量生产的生产件批准程序。该系统为腾势汽车与腾势汽车供应商两方都建立了登陆接口。
DENZA Auto PPAR system is an internet-based IT system plate form to support you to perform the efficiency and effectiveness of Production Parts Approval Process (PPAP) for DENZA Auto new vehicle launching and SOP smoothly. It installed an external interface between DENZA Auto and suppliers.生产件批准 PPAP开发阶段供应商管理 Supplier Management in Development Phase知势DENZA腾势技术公开课24生产件批准系统可显示出文件提交状况，
包括已提交（以“”号表示）和未提交（以“!”号表示） 。
The PPAR system will indicate the status of documentation submission, which has been submitted (with “”) or not (with”!”).生产件批准 PPAP开发阶段供应商管理 Supplier Management in Development Phase知势DENZA腾势技术公开课25问题解决与8D报告 Problem Tracking & 8D>供应商 Supplier
>冲压车间 Press Shop收料仓库
Incoming Warehouse来料
Incoming material生产 Production
1) 操作Operation
2) 检查Inspection 发料仓库
Outgoing warehouse>焊接车间 Welding Shop
>涂装车间 Painting ShopCL1CL2CL3装配车间
Assembly ShopCL1CL2CL3CL4CL5售后
FieldWDIPDIQEC阶段
Phases检测器Detector每个步骤的操作员
Operator of each stepsDENZA Auto/Q SQE解决
TrackingFETS系统
FETS System已获取信息，
是否进行现场核对
Information got, whether check on site .Tigernas中的文件存档地址：Documentation in Tigernas:
\\tigernas\04_QM\12. Suppliers腾势品质
DENZA Auto/Q开发阶段供应商管理 Supplier Management in Development Phase知势DENZA腾势技术公开课26质量问题分析追踪系统 FETS System 知势DENZA腾势技术公开课27供应商考核 Supplier Assessment 10%，采购价格及合同表现
Purchase parts cost and its contract performance
40%，品质及品质保证能力
Parts quality and its quality assurance capability
30%，及时及有效交付
On Time and Efficient Supply
5%，变更实施 Change Request fulfillment
15%，合作表现 Cooperation触发试验的情况：Triggered by
-零公里PPM-PPM 0KM PPM
-安全法规相关零件 DS/DZ Parts
-ABC风险分级 ABC Classification
-审核发现 Audit findings过程审核VDA 6.3 Process Audit
量产可行性审核 PFA
供应商拜访 Supplier Visit
零件验收 Part Buy-off
生产节拍确认 Run at Rate
PPAP现场确认 PPAP On-site Check
售后服务店拜访 Dealer Visit审核内容 Audit Contents:
-供应商管理 Sub-supplier management,
-生产 Production
-顾客满意度 Customer satisfaction量产阶段供应商管理 Supplier Management in Series Production PhaseA级与B级供应商
A&B class suppliers
安全法规相关零件
DS/DZ parts
迅速审核严峻问题
Fly audit of serious issues.
月度百万辆车缺陷数评估
排名最高的供应商Top suppliers
in Monthly PPM Review28Q&A环节29茶歇环节30PQE：整车质量控制环 PQE: Vehicle Production Quality Control LoopsCLs：控制环整体介绍
CLs: Overall Introduction
CL1：产品制造质量 CL1：Creation of product quality
CL2：品质监控工位的质量确认 CL2: Quality confirmation by Q-Station / Q-Gate
CL3：生产审核（产品和过程） CL3: Production audit (Product and Process)
CL4：顾客产品审核 CL4: Customer Product Audit
CL5： 整车放行和顾客产品审核
CL5: Vehicle Buy-off And Customer Product Audit腾势整车生产品质控制采用戴姆勒控制理念
DENZA Vehicle Production Quality Control Guided by Daimler’s Concept知势DENZA腾势技术公开课32CLs：控制环整体介绍 CLs: Overall Introduction知势DENZA腾势技术公开课33质量控制系统由五个质量控制环组成，这五个环彼此相互关联，并且环环相扣，可以快速反馈到上一个环。The Quality Control System consists of five quality control loops, the five loops are interrelated with each other and in a subsequent order to allow for a quick feedback to the previous loops.
这种结构有助于在生产操作后立即识别不合格产品，以立即做出反应并纠正问题，并确保产品的良好品质。This structure helps to identify non-conformities right after the production operation has taken place to immediately react and correct the problems and assures the good quality of our products.CLs：控制环整体介绍 CLs: Overall Introduction知势DENZA腾势技术公开课34案例——在生产线中运用控制环Example - Implementation of control loops in production line图例说明：CLs：控制环整体介绍 CLs: Overall Introduction下线检测完成生产总装线在线Inline
Offline离线分装线CL3 产品审核 Product Audit CL1：产品制造质量 CL1: Creation of product quality知势DENZA腾势技术公开课35介绍
What方法
How责任Who要素
Element—根据作业指导书确保产品质量To build up product quality according with WI.
—包括确认每一辆车的所有质量指标 covers 100% of vehicles and 100% of the established quality criteria—作业指导书清晰地定义了关键作业指标、装配条件和零件功能；WI with clear ‘OK’ criteria of operation, assembly conditions and part functions
—在装配前进行快速检查。 Quick check before assemble.
—检测上个工作站的缺陷零件。Detect defected parts from previous stations.
—操作完成后自查；Self-check after finish operation;
—由另一位人员对所有安全法规相关零件进行二次检查。Second hand inspection for all DS contents.
—在工作卡上记录缺陷并盖章；Record defects on job card and sign by stamping;
—“事态升级机制”与采取改善措施。‘Escalation model’ & corrective action process.—工人和生产线领班Workers and supervisors of production line—作业指导书Work Instructions
—品质接受标准Acceptable Quality criteria
—换人实施二次检查Second inspection
—工作卡 Job cardCL1：产品制造质量 CL1: Creation of product quality知势DENZA腾势技术公开课36Example of CL1: Interior assembly采用工具装配，听到装配到位的卡啦声检查边角配合
检查间隙手工装配，听到装配到位的卡啦声检查边角配合
检查出风口滚轮听到装配到位的卡啦声检查边角配合双手装配，听到装配到位的卡啦声检查转向管柱，露出高度6毫米扬声器盖板中央出风口灯开关装饰盖转向管柱模块知势DENZA腾势技术公开课37介绍
What方法
How责任Who要素
Element-对产品和装配质量指标进行监督/评估，对车辆进行100%检查Inspect / evaluate the product and assembly quality criteria as a 100% vehicle check.
-在生产线进行监督检查Inspections in production line
-通过品质监控工位和质量门工位进行监督检查Inspections in Quality Stations / Quality-Gates-对定义的质量指标进行100%核查；100% check on specified quality criteria;
-对工作卡记录进行100%核查（第二人盖章——安全法规相关）；100% check on Job card documentation (2nd hand stamping process – DS relevant);
-跟进其他控制环的每日反馈问题，如产品审核（控制环3），顾客产品审核（控制环4），重大质量问题管理；Monitor daily feedback loop with other sensors, e.g. PA (CL3), CPA (CL4), Campaign management;
-升级检查（动态检查），按照问题升级计划进行100%确认；Escalation check (dynamic check), 100% check according to escalation plan;
-向控制环1进行反馈；Feedback to CL1;-检验员和生产线检验员领班 Inspectors and supervisors of Inspectors-品质监控工位Quality Stations
-质量门工位Quality Gates
-检查清单Checklists
-事态升级与问题解决Escalation and problem – solving
-对控制环1进行反馈Feedback to CL1CL2：品质监控工位的质量确认 CL2: Quality confirmation by Q-Station / Q-GateCL2：品质监控工位的质量确认 CL2: Quality confirmation by Q-Station / Q-Gate知势DENZA腾势技术公开课38例如：在车间进行超声波焊点测试 Example: Ultrasonic test (US-Test) in body shopCL3：生产审核（产品和过程）CL3: Production audit (Product and Process )知势DENZA腾势技术公开课39介绍
What方法
How责任Who要素
Element-通过产品与过程审核评估控制环1和控制环2的有效性 evaluate the effectiveness of the control loops 1 and 2 by product and process audits
-在审核中发现不合格产品Defects found during audits
-用于品质部和生产部Use between the quality and production departments-产品审核：1）每一条生产分装线的最终点；2）在生产线期间（针对后续工位无法检查的零件）Product audit: 1) at the end of a production section. 2) within the production line (for components that cannot be inspected afterwards).
-过程审核：根据VDA6.3进行过程审核评估。 Process audit: Assess according to VDA 6.3 Process Audit.
-事态升级与问题解决程序；Escalation and problem-solving processes;
-对控制环1和控制环2进行反馈； Feedback to CL1 and CL2;-产品审查员Product auditors
-过程审查员Process auditors-产品审核Product audit
-过程审核Process audit
-事态流程Escalation process
-对控制环1和控制环2进行反馈Feedback to CL1 and CL2.CL3：生产审核（产品和过程）CL3: Production audit (Product and Process )知势DENZA腾势技术公开课40Example:破坏性测试Destructive test案例：三坐标测量机测量室
Example: CMM measuring room测量所有白车身数据：
All BIW measured:
1）22个分总成
1）22 sub-assembly
- 侧围
- 底部Z1.O
- 车身Z2.3
- 装配件
- Sidewall
- Underbody Z1.0
- Main body Z2.3
- Hang on parts
- …
2) 所有冲压件
2) All press parts. QZ 值分析
QZ Value AnalysisCL3：生产审核（产品和过程）CL3: Production audit (Product and Process )知势DENZA腾势技术公开课41Contents of CL3:控制环3 的内容举例 EXAMPLE知势DENZA腾势技术公开课42CL4：顾客产品审核 CL4: Customer Product Audit介绍
What方法
How责任Who要素
Element- 从客户的角度对已经装车完毕的车辆采用抽样的方式进行深入的质量检查。
Random in-depth quality inspections on completely finished vehicles from a customer’s perspective.-静态审核/动态审核（包括功能和驾驶测试）/淋雨测试；Static audit/ Dynamic audit (including function and driving test)/ Rain test;
-事态升级和问题解决过程；Escalation and problem-solving processes;
-对控制环1-3进行反馈。 Feedback to CL1-3.车间的顾客产品审查员
Plant CPA auditors-静态检测Static audit
-功能检测functions test
-底盘检测Underbody test
-驾驶测试Test drive
-淋雨测试Rain test知势DENZA腾势技术公开课43CL4：顾客产品审核 CL4: Customer Product Audit知势DENZA腾势技术公开课44CL5： 整车放行和顾客产品审核 CL5: Vehicle Buy-off And Customer Product Audit介绍
What方法
How责任Who要素
Element-腾势品质部最终确认产品和生产过程的质量水平。DENZA QM final confirmation of product and process quality.-顾客产品审核；CPA
- 整车验收；Vehicle Buy-off
- 产品和工艺审核；Product and process audit;
- 事态升级和问题解决过程；Escalation and problem-solving processes;
-控制环1-4进行反馈。Feedback to CL1-4
-DENZA品质部顾客产品审查员DENZA QM CPA auditors
-DENZA品质部整车验收检验员 DENZA QM Buy-off Inspectors-顾客产品审核CPA
-整车验收Vehicle Buy-off
产品审核和生产过程审核Product and process audit返修区
Repair area知势DENZA腾势技术公开课45CL5： 整车放行和顾客产品审核 CL5: Vehicle Buy-off And Customer Product Audit Buy off*
检验交付CL2 *
顾客产品审核**是YN否N 23腾势汽车生产计划
DENZA Auto Ordering14交车 Delivery car
车间驾驶员
Drive by ASSY peopleReturn to ASSY for repairing整车验收过程 Process of vehicle Buy - off是Y装配车间 ASSY. Shop46Q&A 环节47QEC：车辆售后质量保证 QEC: Quality Assurance of Vehicle in Filed QEC整体介绍
QEC Overall Introduction
市场问题分析流程 Field Part Analysis Process
问题关闭会议 Failure Elimination Meeting
知势DENZA腾势技术公开课48QEC整体介绍 QEC Overall Introduction通过问题分析流程探测问题根本原因
Problem Solving Process to detect the Failure Root Causes
品质管控以确保临时措施及长期措施有效实施
Quality control to ensure the implementation of the temporary and permanent counter measures
通过检查分析结果以确保分析过程有效Check analysis results to identify effective analysis process市场件分析 Field Part Analysis 4. Campaign RecoveryQEC 工作覆盖范围 SCOPE of Quality Engineering Center (QEC)质保索赔 Warranty Recovery市场件监控 Part Monitoring批量返修问题索赔 Campaign Recovery监控市场返件流程以确保质保件完整返回
Monitoring the field parts to get back a statistic sample for Warrenty and Campaign recovery计算售后件接受率并进行相应的谈判
Define and negotiate technical and financial Acceptance rates (AR)
主导索赔流程确保腾势汽车所有批量返修问题有效进行索赔
Lead for the Recovery Process to ensure the reimbursement of warranty cost to DENZA Auto澄清批量返修问题的根本原因并明确技术及财务责任方
Identify the cause of failure to clarify the technical and financial Responibility 主导索赔流程确保腾势汽车所有批量返修问题有效进行索赔
Lead for the Recovery Process to ensure the reimbursement of campaign cost to DENZA Auto与承运公司签订合同以确保售后件返回过程有效执行
Ensure effective part delivery/ logistic process to DENZA Auto by transportation contractor知势DENZA腾势技术公开课49市场问题分析流程 Field Part Analysis Process市场问题反馈, BD售后
Field issue feedback, AS检查&预分析，QEC
Inspection&Pre-analysis, QEC问题分析,供应商
Failure Analysis, Supplier 提交8D 关闭问题，供应商
8D to close the issue, Supplier索赔，腾势汽车
Recovery, DENZA Auto追踪例会，QEC
Regular meeting, QEC经销商 & 客户抱怨Dealer & Customer complain
失效描述Failure description
车辆信息VIN information
经销商返修返工信息Dealer rework/repair information检查Inspect:
包装/零部件完整Package/part complete
市场信息完整Field Information completeness
零部件历史信息 Part history 预分析:
多功能小组CF Team (DENZA Auto, BYDA)
初步判定问题Pre-conclusion
样件发送给供应商Part deliver to SupplierQEC (BYDA) 提供 QEC (BYDA) provides
提供零部件及详细问题信息 Failure information with part
问题分析时间要求 Time requirement (10or28 days)
8D 模板8D template 8D
问题发生及流出根本原因分析Root cause for Occurrence & Flow out
短期 & 长期措施Short & Long term solution
时间节点Clean point 概况Over view
新问题分析New issue confirmation
重点问题汇报Report Top issues
市场措施制定Field measures definition for the failure供应商Supplier
测试计划Test plan
分析过程随时交流Communicate during the analysis
QEC 多功能小组随时提供帮助 QEC CF team always willing to help 证据Evidence
过程提升（如需要）Process improvement (if necessary)
腾势汽车DENZA Auto知势DENZA腾势技术公开课问题解决会议 Failure Elimination Meeting知势DENZA腾势技术公开课51问题解决会议 Failure Elimination Meeting沟通模式 Communication Model报告文件
Reporting Documents52Q&A 环节53THANK YOU54知势DENZA腾势技术公开课55
