职位概述
粤语客户经理是与企业客户沟通的重要桥梁，负责合约期内企业客户账户的运营。依据客户的业务状况、发展策略，与客户积极讨论，协助客户达到利润目标。粤语客户经理应充分了解企业客户的需求，提供PayPal产品资讯，为客户的重要操作提供支持服务。粤语客户经理应向现有PayPal客户提出改进建议，或向拥有其他业务的客户推荐PayPal，从而提高PayPal客户总支付量。
粤语客户经理是PayPal商户支持团队的基本组成部分，是与150个中小型企业客户沟通的桥梁。
I.POSITION OVERVIEW
As an Account Manager-Hong Kong, you will serve as the lead point of contact for all operational aspects of the merchant processing relationship during the contract life, identifying opportunities for proactive discussions with the merchant regarding his business, growth strategies and recommendations as to how PayPal may assist in meeting overall profitability objectives. In this regard, the Account Manager strives to be the focal point of knowledge about the merchants within the portfolio. This position is the merchant’s source for PayPal product information and communication on critical operational issues.This position has specific targets for increasing PayPal’s share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant.
The Account Manager position is a fundamental component of the PayPal Merchant Operations team, serving as a primary contact for a portfolio of up to 150 SMB merchants.
II.CORE DUTIES
Working with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management (40%)
Working directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues. (30%)
Working with other departments to address and resolve merchant questions, concerns and issues. (15%)
Researching and problem solving in order to resolve merchant questions, concerns and issues. (10%)
Industry and product related continual learning (5%)
III.JOB REQUIREMENTS
Fluent in English and native Cantonese speaker.
Bachelor’s Degree or equivalent work experience.
Excellent organizational, communication (written and oral), and interpersonal skills.
Self-motivated, target driven independent worker
Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
Excellent Customer Relationship skills
Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)
IV.EXPERIENCE
4+ years proven and strong inbound and outbound sales experience within a fast paced target oriented environment required
4+ years’ sales or business development experience in one or more of the following areas preferred:Internet Company, financial institution, payments processor, or telemarketing firm.